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Recently, Pavinee Sittikornkul (4th from the right), Operation Manager, SGS (Thailand) Limited where is the world's leading inspection, verification, testing and certification company has presented the certification of ISO/IEC 20000:2011 to representatives of Ramathibodi Hospital after recently achieving ISO 9001:2008.


ISO/IEC 20000:2011 standard focuses on the management of IT issues by the use of a helpdesk approach – problems are classified, helping to identify on-going issues of inter-linkages. The standard also considers system capacity, levels of management required when the system changes, financial budgeting, software control and distribution.