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Please be invited to attend the webinar on the topic “ISO/IEC 29110-4-3: Enhancement IT services against International standards” on 19th October, online time 2-3 p.m.


Oct 19, 2021, 14:00


Oct 19, 2021, 15:00


Bangkok, Thailand


Nowadays, working behavior have been changed, IT systems become a part of everyday life. For IT service provider to maintain their service as the highest level of customer satisfaction; comply with a guideline to improve their efficiency of service processes against International standards (ISO/IEC 29110-4-3 Service Delivery).

We are pleased to invite you to attend the webinar ISO/IEC 29110-4-3 and guidelines on how to comply with the standard by being concise and easy to understand. This is suitable for the software entrepreneurs or IT service providers who recognize the importance of having an appropriate IT service delivery process and looking for maintaining the highest level of customer satisfaction respond to the needs of customers accurately, timely, and continuously.


  • New ISO Standard profile relating to IT Industrial
  • Introduction to ISO/IEC29110-4-3 Service Delivery
  • ISO/IEC 29110-4-3 in-brief
  • Benefit from having IT Service Delivery Process in-place
  • Certification Process
  • Q&A


Target audience

This webinar is suitable for software entrepreneurs or IT service providers in Very Small Entities, SMEs, and large businesses who are involved in the IT business and looking for standards that will help improve your service to meet the customer's needs efficiently.


Date & Duration:  19 October 2021 online time 2-3 p.m. (Bangkok local time)

Language: Thai 

Cost: No charge



ISO 29110 basic profiles composes of 2 key processes: Project management & Software implementation. Its designed process is suitable for IT business.  An organization could adjust and adapt for both private and government sectors that want to demonstrate the level of process maturity against International standard.


Can't make a live session? Register now and receive a complimentary recording after the live event. For further information, please contact: