How can you turn complaints into improvement opportunities with ISO 10002?
About
SGS (Thailand) Limited invites you to attend the webinar "How can you turn complaints into improvement opportunities with ISO 10002?” which will be held on Nov 8, 2019. (online time 2-3 p.m.)
Starts
Nov 08, 2019, 14:00
Ends
Nov 08, 2019, 15:00
Location
Bangkok, Thailand
SGS (Thailand) Limited invites you to attend the webinar "How can you turn complaints into improvement opportunities with ISO 10002?” The objective of this webinar (45-minute presentation / 15-minute Q&A) is to know and understand about the application of the requirements of ISO 10002 - Complaints Handling Management standard, to meet the needs and increase customer satisfaction.
Agenda
- Introduction to the ISO 10002: 2018
- Principles for complaints handling
- Q & A
Date & Duration: 8 November 2019, online time 2-3 p.m. (Bangkok local time)
Language: Thai
Cost: No charge
For more information: Please contact at (66)2 678 1813;
- Ext. 1811 Thanaphat
- Ext. 1809 Patchai
- Ext. 1854 Prawpayom
Background: ISO 10002 for Quality Management: Customer Satisfaction – Guideline for Complaint Handling in Organizations is an excellent customer service standard and ensures that your organization will effectively receive, manage and resolve customer complaints.