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SGS (Thailand) Limited invites you to attend the webinar "How can you turn complaints into improvement opportunities with ISO 10002?” which will be held on Nov 8, 2019. (online time 2-3 p.m.)

Starts

Nov 08, 2019, 14:00

Ends

Nov 08, 2019, 15:00

Location

Bangkok, Thailand

SGS (Thailand) Limited invites you to attend the webinar "How can you turn complaints into improvement opportunities with ISO 10002?” The objective of this webinar (45-minute presentation / 15-minute Q&A) is to know and understand about the application of the requirements of ISO 10002 - Complaints Handling Management standard, to meet the needs and increase customer satisfaction. 

Agenda

  • Introduction to the ISO 10002: 2018
  • Principles for complaints handling
  • Q & A

Date & Duration:  8 November 2019, online time 2-3 p.m. (Bangkok local time)

Language: Thai

Cost: No charge

For more information: Please contact at (66)2 678 1813;

  • Ext. 1811 Thanaphat
  • Ext. 1809 Patchai
  • Ext. 1854 Prawpayom

 

Background: ISO 10002 for Quality Management: Customer Satisfaction – Guideline for Complaint Handling in Organizations is an excellent customer service standard and ensures that your organization will effectively receive, manage and resolve customer complaints.